Franziska Beerle | General Terms and Conditions (GTC)
1. Cancellations/Refunds
Lecture Tickets
There is no entitlement to a refund for purchased tickets for live lectures under any circumstances. This includes cases of inability to attend due to work, illness, etc. (even with a doctor's certificate or similar). No correspondence will be entered into regarding this matter.
Individual Coaching Sessions
Booked coaching sessions can be rescheduled or cancelled up to 7 days before the scheduled date. In case of cancellation, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund/repeat for later rescheduling/cancellation or missed appointments.
Coaching Subscriptions
Coaching subscriptions can be cancelled up to 7 days before the FIRST appointment. In this case, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund for later cancellations.
Agreed coaching appointments within a subscription can be rescheduled by phone or email up to 3 days before the appointment. Appointments cancelled later or missed without notice will be considered fulfilled, and there is no entitlement to a repeat (even NOT with a doctor's certificate, employer's confirmation, or similar).
Seminar Participation
Seminar participation can be cancelled up to 7 days before the start (of the first session). In this case, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund for later cancellations. There is no entitlement to a refund or makeup for missed seminar sessions (even NOT with a doctor's certificate, employer's confirmation, or similar).
Digital Services
There is NEVER any entitlement to a refund for the purchase/download of digital services such as video seminars, etc.
2. Validity Period of 5-Session Coaching Subscriptions
Coaching subscriptions for 5 sessions are valid for 12 months from the date of purchase. If the customer does not attend all sessions within this time, they expire without replacement.
3. Medical Accountability
Franziska Beerle, as a coach, DOES NOT provide medical or psychiatric services. Any form of corresponding accountability is excluded (for example, regarding "misdiagnoses," etc.). It is the responsibility of customers receiving medical treatment to discuss with their treating physicians the sense and opportunities of involving a coach.
4. Coverage by Health Insurance
The services of Franziska Beerle are NOT covered by health insurance.
1. Cancellations/Refunds
Lecture Tickets
There is no entitlement to a refund for purchased tickets for live lectures under any circumstances. This includes cases of inability to attend due to work, illness, etc. (even with a doctor's certificate or similar). No correspondence will be entered into regarding this matter.
Individual Coaching Sessions
Booked coaching sessions can be rescheduled or cancelled up to 7 days before the scheduled date. In case of cancellation, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund/repeat for later rescheduling/cancellation or missed appointments.
Coaching Subscriptions
Coaching subscriptions can be cancelled up to 7 days before the FIRST appointment. In this case, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund for later cancellations.
Agreed coaching appointments within a subscription can be rescheduled by phone or email up to 3 days before the appointment. Appointments cancelled later or missed without notice will be considered fulfilled, and there is no entitlement to a repeat (even NOT with a doctor's certificate, employer's confirmation, or similar).
Seminar Participation
Seminar participation can be cancelled up to 7 days before the start (of the first session). In this case, the fees paid will be refunded minus an administrative fee of 50 CHF plus 5% of the total purchase amount (credit card fees). There is no entitlement to a refund for later cancellations. There is no entitlement to a refund or makeup for missed seminar sessions (even NOT with a doctor's certificate, employer's confirmation, or similar).
Digital Services
There is NEVER any entitlement to a refund for the purchase/download of digital services such as video seminars, etc.
2. Validity Period of 5-Session Coaching Subscriptions
Coaching subscriptions for 5 sessions are valid for 12 months from the date of purchase. If the customer does not attend all sessions within this time, they expire without replacement.
3. Medical Accountability
Franziska Beerle, as a coach, DOES NOT provide medical or psychiatric services. Any form of corresponding accountability is excluded (for example, regarding "misdiagnoses," etc.). It is the responsibility of customers receiving medical treatment to discuss with their treating physicians the sense and opportunities of involving a coach.
4. Coverage by Health Insurance
The services of Franziska Beerle are NOT covered by health insurance.
Last modification: May 2024
Franziska Beerle, Morlon
Franziska Beerle, Morlon